Frequently Asked Questions

Are all your products made on your farm?

The majority of our products are made on our farm in Ellijay, GA, USA, except for products such as wax warmers.

The majority of our products are made on our farm in Ellijay, GA, USA, except for products such as wax warmers.

Can I visit the farm?

The farm occasionally offers tours. To receive updates about future tours, please subscribe to our email newsletter. Due to our farm being a private residence and a working farm, access is limited exclusively to scheduled farm tour dates. We are also building the online tool for you to schedule the farm tours directly on our website.

The farm occasionally offers tours. To receive updates about future tours, please subscribe to our email newsletter. Due to our farm being a private residence and a working farm, access is limited exclusively to scheduled farm tour dates. We are also building the online tool for you to schedule the farm tours directly on our website.

What are your shipping rates?

We offer free shipping for orders over $60 (your order must be $60 AFTER any discounts have been applied). For orders between $ 30 and $59.99, the shipping fee is $13.99. For orders $29.99 or less, the shipping fee is $7.99.

We offer free shipping for orders over $60 (your order must be $60 AFTER any discounts have been applied). For orders between $ 30 and $59.99, the shipping fee is $13.99. For orders $29.99 or less, the shipping fee is $7.99.

How do I cancel or change my order?

Please reach out to us at info@radlmannfamilyranch.com at your earliest convenience. Once the order has been shipped, we are unable to cancel or make any updates to it.

Please reach out to us at info@radlmannfamilyranch.com at your earliest convenience. Once the order has been shipped, we are unable to cancel or make any updates to it.

When will you ship my order?

Typically, orders are processed and shipped within 3 business days. During the summer, we may ship from Monday to Wednesday only to prevent candles from melting. This will reduce the chances of your orders sitting in a hot warehouse over the weekend.

Typically, orders are processed and shipped within 3 business days. During the summer, we may ship from Monday to Wednesday only to prevent candles from melting. This will reduce the chances of your orders sitting in a hot warehouse over the weekend.

How can I track my order?

You'll receive an email notification with a tracking number once your order is shipped. Tracking information is also available on your account page. If you don't see any scan events within the first 24 hours, please don't be concerned. The system may take a day or so to update.

For most of our shipments, we use USPS and UPS. After shipment, you can expect your package to arrive within 2-8 business days.

You'll receive an email notification with a tracking number once your order is shipped. Tracking information is also available on your account page. If you don't see any scan events within the first 24 hours, please don't be concerned. The system may take a day or so to update.

For most of our shipments, we use USPS and UPS. After shipment, you can expect your package to arrive within 2-8 business days.

What if I want to place a large order or a wholesale order?

Please email us at info@radlmannfamilyranch.com for any custom orders.

Please email us at info@radlmannfamilyranch.com for any custom orders.

Do you offer gift options?

Certainly! In your cart, there's an option to leave a personalized gift message to be printed on a notecard. Upon delivery of your gift, you'll receive an email notification. Additionally, digital gift cards are available for purchase on our website.

Certainly! In your cart, there's an option to leave a personalized gift message to be printed on a notecard. Upon delivery of your gift, you'll receive an email notification. Additionally, digital gift cards are available for purchase on our website.

Do you offer international shipping?

We ship to all 50 states and U.S. territories, including Puerto Rico. Unfortunately, we do not provide international shipping.

We ship to all 50 states and U.S. territories, including Puerto Rico. Unfortunately, we do not provide international shipping.

Can you expedite the shipping for me?

If you require expedited shipping, please email us at info@radlmannfamilyranch.com

If you require expedited shipping, please email us at info@radlmannfamilyranch.com

What's your return policy?

For details regarding our return and refund policy, please visit this page.

For details regarding our return and refund policy, please visit this page.

Do you have a referral program?

Yes.  After you place an order, you will see a referral link on the order confirmation page. You can share it to give both yourself and your friend 10% off when they make a purchase. 

Yes.  After you place an order, you will see a referral link on the order confirmation page. You can share it to give both yourself and your friend 10% off when they make a purchase.